Past appearance
The Operator-Engineer
Why services companies have never had a bigger advantage.
- Format
- 30-minute talk and Q&A
- Length
- 30–45 minutes plus Q&A
- Venue
- Superstep Capital portfolio leadership gathering
The premise
Services firms spend their days solving client problems and often neglect their own systems. This talk shows how operator-engineers turn that accumulated judgment into software every future client can benefit from.
Audience leaves with
- How to find operator-engineers already hiding inside a company.
- Why services firms have unusual leverage when software gets cheap.
- How to remove handoffs from recurring client-delivery work.